Skipping a support plan looks like a saving on paper. In reality, it is a bet that nothing will ever go wrong — and with a system as central as Salesforce or Litify, something eventually does.
Where the hidden costs come from
- Downtime: when the system breaks, your team can't work — and that time is billable time lost.
- Manual workarounds: people revert to spreadsheets and email, and data drifts out of sync.
- Rushed fixes: an untrained hand making urgent changes often creates a bigger mess to untangle later.
- Missed deadlines: in legal work, a slipped date can be far more expensive than any support fee.
Support is insurance, not overhead
A modest support plan turns all of those unpredictable, expensive risks into one small, predictable cost — with experts who know your setup ready to step in. Measured against a single serious outage, it pays for itself many times over.
Weighing whether support is worth it? We'll show you the real cost of going without — and a plan that fits your firm.
How we'd do this for your firm
A proven, transparent process — no guesswork, no surprises.
1
Downtime
Every hour the system is broken has a price.
2
Lost work
Manual workarounds and missed deadlines.
3
Bad fixes
Rushed changes create bigger problems.
4
The fix
A support plan removes all three risks.
Want this for your firm?
Get a free, transparent estimate in minutes — or talk to a specialist.
